FAQ

If the product you purchased from Mesele.com.tr is damaged or defective, you can return it within 15 days and get a refund. You can ship the damaged products back via cash-on-delivery.

We are unable to exchange products that have already been delivered. You may use your 15-day withdrawal right to return the products instead.

Customer satisfaction is our top priority at Mesele.

Under the consumer's Right of Withdrawal Without Reason, you have a legal right to return products within 15 business days.

To process a return or exchange, the product must be undamaged, with its original packaging intact, include all accessories, and must be unused or in a resalable condition. Otherwise, your return or exchange request will not be accepted.

Mesele products are handcrafted individually using natural materials and traditional production techniques. While we maintain consistency and quality standards during production, variations in color, size, or texture may occur compared to the product shown in the photos. Each piece is often unique.

Although we believe this uniqueness adds value to our products, if you are not satisfied, you can contact us at info@mesele.com.tr or call +90 216 4620470.

We’ll handle it for you, so you don’t have to worry.

For domestic shipments, we work with Yurtiçi Kargo, and for international shipments, we use PTT Kargo.

Shipping fees are automatically calculated based on our contracted carriers’ rate lists and the weight/dimensional weight of the products.

All products on Mesele.com.tr can be shipped worldwide.

Mesele.com.tr offers worldwide shipping. You can check the detailed list of countries we deliver to in the Address Information section.

If your order has passed its expected delivery date, please contact us at info@mesele.com.tr or call +90 216 4620470.

We hand over your purchased product to the shipping company within 1–3 business days. The estimated delivery times of our shipping partners are as follows:

• Domestic – Yurtiçi Kargo: Average delivery time is 1 day within the same city and 2–4 business days between cities.
• International – PTT Kargo: Delivery times vary depending on the destination country.

As you know, shipping services can sometimes be unreliable. We track your shipment on your behalf and ensure it reaches you. You can contact us anytime for assistance at info@mesele.com.tr or +90 216 4620470.

Mesele.com.tr, offering global shipping, supports TL, USD, and EUR based on your preference at checkout.

All Mesele products come in specially designed packaging that tells the story, symbolism, and meaning of the item. But we don’t stop there: to ensure the package stays intact, we wrap it carefully, place it in additional boxes, and add surprise gifts, cards, and coupons—infusing it with love. We want you to receive a package that delights you, not a crushed item from shipping. In short, our gift wrapping is unmatched, and we guarantee you’ll love it.

Mesele.com.tr takes all necessary security measures. Your personal information is protected with SSL encryption and fraud prevention services.

We use PayU, a payment system trusted by over 100,000 merchants across four continents. PayU’s payment pages are PCI DSS Level 1 and SSL certified, and their 100+ fraud filters minimize risk and potential losses. You do not need to create a PayU account, and your card information is never stored during or after checkout.

If your order has not yet been shipped, you can make changes. Once the products have been delivered, exchanges are not possible—only returns are accepted.

Through Iyzico secure and certified payment system, you can safely use your credit card and benefit from installment and reward points options on 7 major cards: Bonus, World, Axess, Maximum, CardFinans and Paraf.

You can track all details of your orders in your customer panel. For any questions, contact us at info@mesele.com.tr or call +902164620470.

You can use your coupon codes during checkout, after completing your order and proceeding to the payment page.

On the member login panel, click the “Forgot Password” link, and a new password will be sent to your registered email address.

You can always reach us at info@mesele.com.tr, and our team will get back to you as soon as possible.

If you prefer to call, we are available Monday to Friday, 09:00–18:00, at +90 216 4620470.